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  1. Snap-on Tools
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  3. Profile Manager

Profile Manager

  • Is a Snap-on Technician Profile and the Snap-on Cloud the same thing?
  • I already have a ShopKey Pro / Pro Demand subscription and profile, do I need a Snap-on Technician Profile too?
  • How do I change the e-mail or phone number associated with my Technician Profile?
  • Can I use the same e-mail address for my Shop Account and Technician Profile?
  • If I sell my diagnostic tool / change ownership, how do I remove the tool from my Technician Profile?
  • I purchased a previously owned diagnostic tool, and it’s linked to the previous owner’s Technician Profile. How do I remove it from their profile and add it to my Technician Profile?
  • What is a Snap-on Technician Profile?
  • Does the Snap-on Cloud Get Connected PIN number expire?
  • Does the Snap-on Cloud Get Connected Code number expire?
  • Does my diagnostic tool need to be on while Adding my Device to my Technician Profile?
  • Do I need to have my diagnostic tool connected to Wi-Fi / Internet when Adding my Device to my Technician Profile?
  • Error Message "Too Many Redirects" when trying to login to Technician Profile or Snap-on Cloud
  • How do I Add a Technician Profile to an Existing Shop Account (ShopKey Pro or Pro Demand) ?
  • I cannot Log In to the Snap-on Cloud or Technician Profile
  • How Do I Transfer / Switch a Device Between Technician Profiles?
  • Error Message "Unable to Reset Password or Username for Technician Profile" - Credential Management
  • Finding the Technician Profile
  • Add a Device (Linking a Diagnostic Tool to your Technician Profile)
  • Create a Snap-on Technician Profile
  • Forgot username or password for Altusdrive, Snap-on Cloud or Snap-on Technician Profile

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