Profile Manager
- Is a Snap-on Technician Profile and the Snap-on Cloud the same thing?
- I already have a ShopKey Pro / Pro Demand subscription and profile, do I need a Snap-on Technician Profile too?
- How do I change the e-mail or phone number associated with my Technician Profile?
- Can I use the same e-mail address for my Shop Account and Technician Profile?
- If I sell my diagnostic tool / change ownership, how do I remove the tool from my Technician Profile?
- I purchased a previously owned diagnostic tool, and it’s linked to the previous owner’s Technician Profile. How do I remove it from their profile and add it to my Technician Profile?
ALTUS
- Can I add my shop business information to the Snap-on Cloud Code Scan report?
- Which diagnostic tools work with the Snap-on Cloud?
- Can I use the Snap-on Cloud with expired diagnostic tool software?
- Which web browser should I use for Snap-on Cloud / Technician Profile?
- How long does it take to upload files from my diagnostic tool to the Snap-on Cloud?
- Are Description / Keywords added to files within the Snap-on Cloud, printed with the file?
Security Link
- How Do I Add OEM Vehicle Manufacturers to AutoAuth?
- How Do I Add / Link my Scanner to AutoAuth?
- How do I use Security Link for Volvo vehicles?
- How do I use Security Link for Hyundai and Kia vehicles?
- How to check which diagnostic software bundle / version I have?
- What is Security Link?
ShopKey / ProDemand
- Where can I find out more about the SureTrack Community, ShopKey Pro and PRO Demand?
- How do I contact ShopKey Pro / PRO Demand? (web links/support)
- What is the SureTrack Community?
- If I already have a ShopKey Pro or PRO Demand subscription, and have a qualifying Snap-on Diagnostic Tool, how do I access the SureTrack Community?
- How can I use the SureTrack Community (ShopKey Pro.com) if I don't have a Snap-on diagnostic tool?
- What is a Shop account (ShopKey Pro / Pro Demand)?